Question 1

What is Hana Voice AI?

Accepted Answer

Hana is a clinical voice AI platform that automates patient engagement across the full care journey — intake, follow-up, remote monitoring, and care coordination. It deploys AI agents that call, text, and message patients using voice, SMS, and chat, integrates with EHR systems, and is HIPAA-compliant with a BAA available.

Question 2

How is Hana different from a patient portal or a generic AI chatbot?

Accepted Answer

Patient portals and text reminders wait for the patient to act, so slots go empty. Hana picks up the phone and reaches patients the way they actually respond. Unlike generic AI chatbots, Hana reads the chart, knows the patient, and follows clinical care protocols, so it is purpose-built for healthcare workflows rather than repurposed call-center or sales AI.

Question 3

What clinical workflows does Hana support?

Accepted Answer

Hana supports post-discharge follow-up to prevent 30-day readmissions, chronic care management (APCM/CCM) that satisfies CMS billing requirements, structured ADHD and behavioral health intake, medication adherence outreach, and remote patient monitoring that writes back to the EHR.

Question 4

How long does it take to deploy Hana?

Accepted Answer

Hana deploys in weeks, not months. Most teams go live in about 3 weeks — your team tests it on a real line before a single patient is called. It is infrastructure that clinics build on rather than a fixed point solution.

Whitepapers

ADHD Intake Workflow