For practices
You are already eligible. Nobody has time to call.
Most of your Medicare panel qualifies for a care management programme today. Almost none of them are enrolled, and the reason is never the billing. It is the phone.
Your team reviews. Your provider signs.
One month · an example
Eligibility math
In 2019, 63% of Medicare fee-for-service patients qualified. 4% of them got it.
Chronic care management pays for the month of work that happens between visits. Most Medicare fee-for-service patients are eligible for it. Very few of them are in a program. Describe your panel and the subtraction runs in front of you.
One panel, national rates
Who qualifies, and who is actually enrolled
Two dials, one subtraction. The eligible rate and the enrolled rate are third-party market figures, attributed underneath. The only thing you supply is the size and the payer mix of your own panel.
The gap on this panel
487
patients who qualify, and are not getting it
On a panel of 2,000 where 40% is Medicare fee-for-service.
The program is not the constraint. Finding the hours to reach 487 people is.
Describe your panel
The starting panel size and payer mix are an illustrative example, not a market figure. The two rates underneath are. Move both dials to your own numbers.
This applies national rates to a panel you describe. It is an estimate of scale, not a count from your chart. The rates describe Medicare fee-for-service, so a panel weighted toward Medicare Advantage reads differently. Eligibility for any one patient still turns on two or more chronic conditions expected to last a year or longer, and on consent. HANA makes the calls. Your team reviews and attests, and nothing is billed until a person on your team approves it.
The month is written up before you start your time.
Every contact HANA makes is recorded and summarised straight into the patient's record. When your clinician opens the patient, the month is already there. The clock they start runs on reading and attesting, not typing.
0:00
Time your team spends writing the month up
4
Documented contacts waiting when they open the chart
HANA's contacts · an example month
CCMTaking both blood pressure meds. Home reading 138/86.
HANA call · summarised
Metformin refill due Friday. Two skipped breakfasts this week.
HANA call · summarised
158/94 on two home readings. Escalated to Dr Reyes with the full call.
HANA call · flagged to the threshold you set
Dose adjusted 20 Aug. Back to 134/84. Goals reconfirmed with the patient.
HANA call · summarised
HANA's call time is never counted as clinical time. The billable minutes are your staff's, logged as they work.
Your clinician's time
Reviewing what HANA wrote up
3:44
How it works
Forty-five minutes a patient.
We take it under thirty.
One coordinator. Same hours. Two hundred and fifty patients instead of a hundred and fifty.
Hana calls · you set the protocol
It calls from your number until someone picks up. Then medications, symptoms, and what changed.
Hana routes · your team decides
Anything clinical goes to your team, with the reason and the transcript attached.
Your clinician reviews · Hana writes
The note is in the chart before your team opens it. Under that patient, not in a spreadsheet.
You submit · Hana supplies the evidence
Every minute attributed to the person who earned it, ready to attest on the first.
You set the escalation rules. A person on every clinical flag, an audit trail on every call, minutes totalled per patient.
45-60min
per patient, per month, today
What a coordinator spends on one enrolled patient when the calling, the chasing and the note are all done by hand.
120-160
the caseload that caps at
Which is why most programs stall well short of what the panel could support.
29min
what HANA is built for
Same coordinator, same hours, toward 250 patients. HANA makes the calls; your team reviews and attests.
Your team reviews it. Your provider signs it. Nothing is billed until a person on your team approves it.
What you can bill
Four programmes. One loop.
The difference between them is who counts and what the month has to show. The work is the same shape in all four.
- CCM99490 · 99439 · 99487 · 99489 · 99491 · 99437Chronic Care ManagementTwenty minutes of care management a month, for patients with two or more chronic conditions.$66.13CY2026 national, before adjustmentRead the CCM page
- APCMG0556 · G0557 · G0558Advanced Primary Care ManagementOne bundled payment a month, no minute threshold, and thirteen service elements that have to be available.$53.78CY2026 national, before adjustmentRead the APCM page
- BHI99484 · CoCM 99492 to 99494Behavioral Health IntegrationThe contact between the visits, for a behavioral health condition being managed inside primary care.$57.45CY2026 national, before adjustmentRead the BHI page
- PCM99424 · 99425 · 99426 · 99427Principal Care ManagementThirty minutes a month on one condition, for the patient who does not qualify for chronic care management.$67.80CY2026 national, before adjustmentRead the PCM page
Programs are what your practice bills. HANA does not bill, and its call time is never counted as clinical time. Requirements here are the Medicare rules as they stand in October 2026 and are worth checking against your MAC before you rely on them.
Three phases. You're live in 3 weeks.
How to get started with Hana.
PHASE 01
Pick the workflow.
The one that's costing you most — pre-built, or built around your protocols.
PHASE 02
Connect your EHR.
HANA connects to your EHR, reads the chart and your protocols first, and never asks patients what you already know.
PHASE 03
Go live — then it runs itself.
Your team tests it on a real line before a single patient is called. From there, Hana works the queue in the background — your team steps in only when it's flagged.
Most teams go live in 3 weeks.
Have a chat with HANA.
Give us your number. It calls in about ten seconds. Talk to it like a patient would, then let your team try it.
Hear Hana handle a real patient conversation.
Enter your details. Hana texts you to confirm, then calls within seconds, so you can hear it for yourself.
Questions practices ask
Before you start.
No. They are your patients and it is your claim, billed under your NPI the way you bill everything else. HANA makes the calls and writes them up. Your clinical staff do the billable work, under your NPI.
The billable time is still your clinical staff's: twenty minutes a month for chronic care management. HANA takes the dialling and the typing off them. It makes the call, asks what your clinicians scoped, and puts the note in your chart, ready for your staff to review. Nothing bills until a person on your team approves it.
No. HANA makes the calls itself. That is the whole point of the price: you are not paying for somebody's hours, so the number of patients you can reach is not capped by who anybody managed to hire.
It reaches a person live, on the call, against the escalation rules your clinicians set. HANA does not diagnose, does not change therapy and does not interpret a reading.
Yes, in 30+ languages, in the same call flow. This is usually the part of a panel that goes unenrolled the longest, because it is the part a short-staffed front desk cannot get to.
Whichever fits the patients you already have. Chronic care management has the widest eligibility, so most practices land there, but that is a fact about panels rather than a recommendation. The filter on the programmes page shows which ones fit your patients.
Ready when you are
Hear it make the call. Then decide.
Bring your panel numbers. We will go through which programmes your patients already qualify for, and what your team would still do.
- Your patients, your claim
- Your team reviews and attests
- Nothing bills until a person approves