Principal Care Management

One condition is enough. It just has to be serious.

Thirty minutes a month on one condition, for the patient who does not qualify for chronic care management.

Your team reviews. Your provider signs.

30MINUTES · ONE MONTHONE COMPLEX CONDITION, NOT TWO
Thirty minutes of clinical staff time in a calendar month, directed at that single condition, against a disease-specific care plan the patient has consented to.

Eligibility

Who qualifies for PCM.

Thirty minutes a month on one condition, for the patient who does not qualify for chronic care management.

Principal Care Management99424 · 99425 · 99426 · 99427

  1. The patient

    One complex chronic condition expected to last at least three months, serious enough to risk hospitalisation or decline.

    If that does not describe your patient, nothing below applies.

  2. The month

    Thirty minutes of clinical staff time in a calendar month, directed at that single condition, against a disease-specific care plan the patient has consented to.

    Read it one patient at a time, exactly as it is written above.

  3. Consent

    Consent is inside the requirement above. The month runs against a care plan the patient has consented to.

    How consent is taken and recorded, and whether a visit has to come first, are not settled on this page. We will not print a rule we cannot source. Ask us before you enroll anyone.

One more rule

The same practitioner cannot bill PCM and CCM, or PCM and APCM, for a patient in the same month, though a specialist can bill PCM for a different condition while the primary care practice bills CCM. 99424 and 99426 are also one or the other: a month is either the physician track or the clinical staff track, never both.

Not sure whether your patients count? Talk to us and we will go through your panel with you.

Programs are what your practice bills. HANA does not bill, and its call time is never counted as clinical time. Requirements here are the Medicare rules as they stand in October 2026 and are worth checking against your MAC before you rely on them.

What it pays

What PCM pays.

One base code, one patient, one month. National, before adjustment. Not what you collect.

99426CY2026 · national non-facility

$67.80

The first thirty minutes of clinical staff time in a month, directed at one high-risk condition rather than the whole chart.

Medicare pays

$54.24

Patient owes

$13.56

Part B coinsurance. A known enrollment obstacle.

After the 2% sequestration, the practice nets about$66.44

The code family

What else the same patient's month can carry. Same basis as the figure.

  • 99426The base code on this page.$67.80
  • 99427Each further thirty minutes of clinical staff time in the same month.An add-on to 99426, never billed alone.$54.11
  • 99424The physician or QHP track, where the practitioner rather than clinical staff does the thirty minutes.Mutually exclusive with 99426 in the same month.$87.51
  • 99425Each further thirty minutes of the practitioner's own time.An add-on to 99424, never billed alone.$61.46

The same practitioner cannot bill PCM and CCM, or PCM and APCM, for a patient in the same month, though a specialist can bill PCM for a different condition while the primary care practice bills CCM. 99424 and 99426 are also one or the other: a month is either the physician track or the clinical staff track, never both.

PCM · Who does what

HANA does the volume. Your team does the deciding.

HANA does the reaching out and the writing up. Every clinical judgement stays with your people, and nothing bills until a person on your team approves it.

HANA does

The work that repeats

  • Makes the monthly contact and keeps it on the one condition, rather than drifting across the whole chart.
  • Asks the disease-specific questions your clinicians scoped, in 30+ languages.
  • Writes it up the same day, ready for your clinician to review.

Your team does

Never delegated

Your clinicians set the care plan and own every clinical decision on it. HANA makes the contact and documents it, and nothing bills until a person on your team approves it.

Your team reviews, your provider signs.

What the month leaves in the record

  • Monthly time log against one condition
  • Disease-specific contact record

The record is built while the work happens, not afterwards.

How it works

Forty-five minutes a patient.
We take it under thirty.

One coordinator. Same hours. Two hundred and fifty patients instead of a hundred and fifty.

1Reach

Hana calls · you set the protocol

It calls from your number until someone picks up. Then medications, symptoms, and what changed.

2Flag

Hana routes · your team decides

Anything clinical goes to your team, with the reason and the transcript attached.

Document3

Your clinician reviews · Hana writes

The note is in the chart before your team opens it. Under that patient, not in a spreadsheet.

Bill4

You submit · Hana supplies the evidence

Every minute attributed to the person who earned it, ready to attest on the first.

You set the escalation rules. A person on every clinical flag, an audit trail on every call, minutes totalled per patient.

45-60min

per patient, per month, today

What a coordinator spends on one enrolled patient when the calling, the chasing and the note are all done by hand.

120-160

the caseload that caps at

Which is why most programs stall well short of what the panel could support.

29min

what HANA is built for

Same coordinator, same hours, toward 250 patients. HANA makes the calls; your team reviews and attests.

Your team reviews it. Your provider signs it. Nothing is billed until a person on your team approves it.

A patient taking a call at home
PCMPrincipal Care Management

The month is written up before you start your time.

Every contact HANA makes is recorded and summarised straight into the patient's record. When your clinician opens the patient, the month is already there, and the time they log is their own: reviewing, acting on what HANA flagged, and attesting. Not typing.

0:00

Time your team spends writing the month up

4

Documented contacts waiting when they open the chart

Time log · an example month

PCM 99426
First contact of the monthWk 1 · 6 min

Reached on the second attempt. Symptoms stable, questions answered.

HANA call · summarised

Follow-upWk 2 · 5 min

Medication taken as planned. One new concern noted for the clinician.

HANA call · summarised

FlagWk 3 · 6 min

Reported change against the threshold your clinicians set. Escalated live.

HANA call · flagged to the threshold you set

Month closedWk 4 · 4 min

Plan reconfirmed. Time attributed, note in the chart, waiting for review.

HANA call · summarised

Your clinician's time

Review and attest

2:40

Attest and submit

Program math

The rate is set. The enrollment is not.

Medicare sets the rate. You set how much of your eligible panel is on the program, and that is where the whole figure comes from.

One program, one month

What a month of this program comes to

Set the panel and the enrollment. The rate is the multiplier and it sits still.

$678

estimated, per month

10 of 250 eligible patients enrolled on PCM. 99426, CY2026 rate.

250
502,000

Eligibility is yours to count. PCM asks for this: Patients with ONE complex chronic condition expected to last at least three months. The marks are starting points, not claims about your panel.

How much of that panel is enrolled

How the figure is built

10 enrolled patients on PCM 99426, at $67.80 each, comes to $678 a month.

$67.80

per enrolled patient, per month · Principal Care Management · 99424 · 99425 · 99426 · 99427

The arithmetic

250 eligible patients4% enrolled10 on the program

10 on the program$67.80 per patient, per month$678 a month

What the code pays for. The first thirty minutes of clinical staff time in a month, directed at one high-risk condition rather than the whole chart.

99426, national non-facility, Medicare PFS CY2026.

The 4% default: in 2019, that share of eligible Medicare fee-for-service patients was actually enrolled. Enrollment has grown since, so read it as a floor. Source: Colligan E et al., “Analysis of 2019 Medicare Fee-for-Service Claims for Chronic Care Management and Transitional Care Management Services”, NORC at the University of Chicago for HHS ASPE, March 2022..

An estimate, not a quote and not billing advice. One base code per enrolled patient per month, before add-on codes, geography, sequestration and the patient's share, and it assumes every enrolled patient bills every month, which no real month does. Check it against your MAC.

Hana is ready

Have a chat with HANA.

Give us your number. It calls in about ten seconds. Talk to it like a patient would, then let your team try it.

or

Questions practices ask

Before you start.

One complex chronic condition expected to last at least three months, serious enough to risk hospitalisation or decline. The count is what separates this from chronic care management: CCM asks for two or more conditions, PCM asks for one that is serious enough to need its own care plan.

Thirty minutes of clinical staff time in a calendar month, directed at that single condition, against a disease-specific care plan the patient has consented to.

The gate and the focus. CCM needs two or more chronic conditions and the care plan covers the whole patient. PCM needs one complex condition and the thirty minutes stay on that condition. A practice that has read the CCM page and found its sickest single-condition patients ineligible is looking at the wrong programme, not the wrong patient.

99426 if clinical staff did the thirty minutes, 99424 if the physician or another qualified professional did. They are mutually exclusive in a month, so it is one or the other, never both. Note that this numbering is the reverse of CCM's, where 99490 is the clinical staff code and 99491 is the physician code.

99426 is CY2026 $67.80 national non-facility, before geographic adjustment, for one patient in one calendar month. It is not what the practice collects: sequestration and the standard Part B patient coinsurance both come off, and the amount varies by locality. On the same basis the physician track, 99424, is $87.51, and each further thirty minutes is 99427 ($54.11) for staff time or 99425 ($61.46) for the practitioner's own.

The same practitioner cannot bill PCM and CCM, or PCM and APCM, for a patient in the same month, though a specialist can bill PCM for a different condition while the primary care practice bills CCM. 99424 and 99426 are also one or the other: a month is either the physician track or the clinical staff track, never both.

It makes the monthly contact and keeps it on the one condition rather than drifting across the whole chart, asks what your clinicians scoped, in 30+ languages, and writes it up the same day for your clinician to review. Your clinicians own the care plan and every decision on it, and nothing bills until a person on your team approves the note.

CMS uses the CPT definition rather than a list. One complex chronic condition expected to last at least three months, that puts the patient at significant risk of hospitalisation, acute exacerbation, functional decline or death, and that needs a disease-specific care plan developed, monitored or revised. It also needs frequent medication adjustments or management made unusually complex by other conditions. It is a clinical judgement your practitioner documents.

The same way as for chronic care management: verbally or in writing, before the service starts, documented in the patient's record.

Yes. PCM starts at an initiating visit with the billing practitioner, and CMS's guidance asks for another one after a year to keep the service going.

Physicians, nurse practitioners, physician assistants, clinical nurse specialists and certified nurse midwives. On 99426 the thirty minutes are clinical staff time under general supervision; on 99424 they are the practitioner's own. Only clinical staff time counts, so HANA's call time never does.

As proposed in July 2026, nothing for PCM. The proposal that would require staff employed by the practice covers remote monitoring only. CMS asked for comments on supervision across care management, so this is one to re-check when the final rule lands, expected around November 2026.

Ready when you are

Hear it make the call. Then decide.

Bring your panel numbers. We will go through which programmes your patients already qualify for, and what your team would still do.

  • Your patients, your claim
  • Your team reviews and attests
  • Nothing bills until a person approves