Compared with outsourced care management
Your patients. Your claim.
Contracting the calling out fills the gap with somebody else's staff. It works, and it means the conversation with your patient, the note and the capacity all sit outside your practice.
Your team reviews. Your provider signs.
Two ways to close the gap
Buy the hours, or keep the work.
Both reach patients your team cannot get to. They differ in who ends up holding the relationship.
One way to fill the gap
Outsourced care management
Based on contracted staff and staffing agencies
- Somebody else's staff hold the conversation with your patient
- Capacity is capped by whoever the vendor managed to hire
- Notes are handed back to you rather than written where your clinicians work
- What you pay scales with their hours, so reaching more patients costs more
HANA
AI care coordination
Based on clinician-built protocols
- The call is made under your practice's name, to your protocol
- Capacity is not a hiring problem, so the whole panel can be called
- The note lands in your chart, ready for your staff to review
- Your team reviews and attests, and nothing bills until they do
Describing a category, not any particular provider. Check anything you are evaluating against its own terms.
What stays inside
Three things that do not leave the practice.
- The patient stays yoursThe call is made on your behalf, to the protocol your clinicians wrote, under your practice's name. The relationship does not move to a third party and it does not move back if a contract ends.
- The record stays yoursThe note is written into the chart your clinicians already work in, rather than arriving as a document somebody else produced and you have to reconcile.
- The claim stays yoursIt goes out under your NPI, after a person on your team has read the note and approved it. HANA never bills on your behalf and never becomes a party to the claim.
The month is written up before you start your time.
Nothing here was handed back to you at month end. Each contact was written straight into your chart as it happened, under your practice's name. The record is yours before anyone reviews it.
0:00
Time spent reconciling somebody else's notes
4
Documented contacts already in your chart
HANA's contacts · an example month
CCMTaking both blood pressure meds. Home reading 138/86.
HANA call · summarised
Metformin refill due Friday. Two skipped breakfasts this week.
HANA call · summarised
158/94 on two home readings. Escalated to the treating clinician with the full call.
HANA call · flagged to the threshold you set
Dose adjusted 20 Aug. Back to 134/84. Goals reconfirmed with the patient.
HANA call · summarised
HANA's call time is never counted as clinical time. The billable minutes are your staff's, logged as they work.
Your clinician's time
Reviewing what HANA wrote up
1:56
Have a chat with HANA.
Give us your number. It calls in about ten seconds. Talk to it like a patient would, then let your team try it.
Hear Hana handle a real patient conversation.
Enter your details. Hana texts you to confirm, then calls within seconds, so you can hear it for yourself.
Questions practices ask
Before you sign anything.
No. HANA makes the calls itself, under your practice's name. It is not a staffing arrangement and there is no team of people somewhere making the calls. That distinction is the reason capacity is not priced by the hour.
HANA is, on your behalf, and patients are told plainly what they are speaking to. It asks what your clinicians scoped it to ask and escalates to a person live when something needs one.
They are written into your chart, ready for your staff to review. Nothing lives only in our system waiting to be exported, and nothing has to be reconciled at month end.
It is priced differently, which matters more than cheaper. Contracted calling is priced against hours, so reaching twice as many patients costs about twice as much. HANA is not, so the economics of reaching the rest of your panel are not the same question.
You can. One way to split it: HANA for the monthly contact across the whole panel and people for the small number of patients who need a longer, harder conversation. The point is that the routine month should not be the thing consuming your capacity.
Then the useful question is what share of your eligible panel it currently reaches. If it is most of them, the gap is already closed. If it is not, the reason is almost always capacity rather than effort.
The other comparisons
Ready when you are
Hear it make the call. Then decide.
Bring your panel numbers. We will go through which programmes your patients already qualify for, and what your team would still do.
- Your patients, your claim
- Your team reviews and attests
- Nothing bills until a person approves