Compared with care management software
Tracking the work does not do it.
Care management software is a system of record for work a person still has to do. It holds the care plan, counts the time and builds the claim, and none of it starts until somebody dials.
Your team reviews. Your provider signs.
Two categories
One records the work. One does it.
Not a feature comparison. These are two different things, and a practice usually needs to be clear about which one it is short of.
The usual tooling
Care management software
A system of record for work a person does
- Tracks the minutes once somebody has spent them
- Holds the care plan and assembles the claim
- Reaches the patient only when your team dials
- Enrolment is capped by the hours your team has
HANA
AI care coordination
Based on clinician-built protocols
- It dials, it listens, it writes the note
- Calls every enrolled patient every month, in 30+ languages
- The note lands in your chart, ready for your staff to review
- Your team reviews and attests, and nothing bills until they do
Describing a category, not any particular product. Check anything you are evaluating against its own documentation.
The month is written up before you start your time.
This is the part a system of record cannot do for you. Every contact is made, recorded and summarised straight into the patient's record. Nobody typed it up. The clock your clinician starts runs on reading and attesting.
0:00
Time your team spends writing the month up
4
Documented contacts waiting when they open the chart
HANA's contacts · an example month
CCMTaking both blood pressure meds. Home reading 138/86.
HANA call · summarised
Metformin refill due Friday. Two skipped breakfasts this week.
HANA call · summarised
158/94 on two home readings. Escalated to the treating clinician with the full call.
HANA call · flagged to the threshold you set
Dose adjusted 20 Aug. Back to 134/84. Goals reconfirmed with the patient.
HANA call · summarised
HANA's call time is never counted as clinical time. The billable minutes are your staff's, logged as they work.
Your clinician's time
Reviewing what HANA wrote up
2:44
How it works
Forty-five minutes a patient.
We take it under thirty.
One coordinator. Same hours. Two hundred and fifty patients instead of a hundred and fifty.
Hana calls · you set the protocol
It calls from your number until someone picks up. Then medications, symptoms, and what changed.
Hana routes · your team decides
Anything clinical goes to your team, with the reason and the transcript attached.
Your clinician reviews · Hana writes
The note is in the chart before your team opens it. Under that patient, not in a spreadsheet.
You submit · Hana supplies the evidence
Every minute attributed to the person who earned it, ready to attest on the first.
You set the escalation rules. A person on every clinical flag, an audit trail on every call, minutes totalled per patient.
45-60min
per patient, per month, today
What a coordinator spends on one enrolled patient when the calling, the chasing and the note are all done by hand.
120-160
the caseload that caps at
Which is why most programs stall well short of what the panel could support.
29min
what HANA is built for
Same coordinator, same hours, toward 250 patients. HANA makes the calls; your team reviews and attests.
Your team reviews it. Your provider signs it. Nothing is billed until a person on your team approves it.
Have a chat with HANA.
Give us your number. It calls in about ten seconds. Talk to it like a patient would, then let your team try it.
Hear Hana handle a real patient conversation.
Enter your details. Hana texts you to confirm, then calls within seconds, so you can hear it for yourself.
Questions practices ask
Before you choose.
Not necessarily, and often not. If you already have a system of record you are happy with, HANA is the part that reaches the patient and produces the documentation that system was waiting for. The two answer different questions.
Software of this kind is downstream of a phone call. It gives a coordinator somewhere to record the minutes, a place to keep the care plan, and a way to get the claim out. None of that happens until a person picks up the phone. HANA is the phone call.
It is enough to bill the months you actually worked. The problem it does not solve is the months nobody got to. A tool that records the work cannot do the work.
Yes. Your clinicians scope what HANA asks and what it escalates. HANA does not bring its own clinical protocol and it does not change therapy.
Your team. A person on your side reads the note, approves it, and your provider signs. HANA never bills on your behalf and nothing goes out unreviewed.
The other comparisons
Ready when you are
Hear it make the call. Then decide.
Bring your panel numbers. We will go through which programmes your patients already qualify for, and what your team would still do.
- Your patients, your claim
- Your team reviews and attests
- Nothing bills until a person approves