Care coordination
Run the care programs Medicare already pays for,
without adding staff.
HANA calls your patients every month for chronic care, principal care, advanced primary care and behavioral health, flags what needs a clinician, and writes the note. Your clinician reviews and attests.
Book a demo →The five-step flow
From first call to documented, in five steps.
Sources
New enrollments
Scheduled check-ins
Patient-reported symptoms
Outcomes
Higher adherence
Every flag reviewed
Documentation that holds up
Enroll by phone, on day one
HANA calls the patient, explains the program, records their consent in their own words, and starts the protocol your clinicians chose for their condition. No device to ship, no app to download, no behavior change asked of the patient.
Consent recorded on the call
The cost of doing nothing
The care is paid for. The calls never happen.
Medicare pays for the care between visits: chronic care management, principal care management, advanced primary care management, behavioral health integration. Almost none of it gets done, for one reason. Somebody has to call every patient, every month, and nobody has the hours.
The problem was never the billing codes. It was the phone calls.
The questions every clinic asks
No device to ship. No app to download. No behavior change.
Will patients actually pick up?
The whole model rests on it. HANA calls in the patient's language, on the cadence the protocol sets, and tries again when nobody answers. Reach is the first thing we show you on your own panel.
What happens when something looks wrong?
A tripped threshold routes to your worklist in real time: a qualified human on every flag, not a log nobody reads.
Does it actually count for billing?
HANA doesn't bill, and its call time never counts as clinical time. It writes the structured note the moment the call ends, so your clinician reviews and attests. CCM, APCM, PCM and BHI.
Do I ship a device or make them download an app?
No. CCM, APCM, PCM and BHI need no device and no app: the care-management contact is the covered activity.
Compass · the control panel
Your team reviews what matters. The rest is handled.
Compass is where your care team lives: enrollment, escalations, and billing documentation run on their own. What reaches your team is a flagged worklist, not a phone queue.
Care team
No answer on 3 attempts
Reported weight up 3 lbs in 48h
Pain 8/10 on day-7 check-in
Reported BP 158/94 on check-in
PHQ-9 = 14 · needs eyes
Missed two scheduled check-ins
Care-plan review documented
Glucose log captured by voice
Illustrative interface. Your team reviews what matters — the rest is handled.
Illustrative data.
The patient agent
Not just a monitor. The reason they stick with it.
Data alone doesn't change behavior. A patient who feels seen does. HANA is the voice on the other end of the line, running the protocol your clinicians wrote.
An accountability partner
Patients don't fail because they can't. They drift. HANA calls on cadence, notices when the plan slips, and makes sure your team hears about it. That follow-through is what keeps a care plan alive between visits.
Running a real protocol
Every conversation runs the protocol your clinicians set for the condition: the right questions, the right thresholds, the right escalation. It never gives clinical advice.
In 30+ languages, on the cadence your protocol sets.
The workflows
One loop. Every care program.
Chronic and behavioral care, wellness visits, post-op follow-up, screenings. Each one runs as a call workflow, documented to the chart for your clinician to attest. Tap any card to see the steps.
In their words
The clinicians running these programs.
“Hana … captures the conversation in structured notes that go straight into the chart, and flags anyone who needs a same-day callback.”
“Getting elderly patients ready for surgery over the phone is nearly impossible. HANA reaches them, walks them through everything, and flags whoever still isn't ready so we can step in.”
Audit-ready by default
Built for the audit you'll eventually get.
Remote care billing is under real scrutiny. OIG has published its remote-monitoring audit work, and DOJ has already settled its first remote-monitoring False Claims case. The four things an auditor asks for are the four things HANA records on every call, for every patient, whether or not anyone ever asks.
Every minute attributed to a named clinician
HANA's own call time is never counted as clinical time. Care-management minutes are recorded against the qualified staff member who did the work, with a timestamped record of what they reviewed and when they attested.
Every escalation reaches a qualified human
Clinical flags route to a named clinician, not a shared queue. The record shows who received it, when it was opened, and what was done, so "a clinician reviewed it" is a fact you can produce, not a claim you make.
Consent recorded on the call
Program consent is recorded in the patient's own words at enrollment: the program, the date and the cost-sharing disclosure, stored with the recording. It's the first thing an auditor asks for and the thing practices most often can't produce.
One-click audit export
Any month, any patient, any program: one export with transcripts, structured notes, time attribution, escalation trail, and attestations. Ready to hand to a payer, an auditor, or your counsel, without a chart-by-chart reconstruction.
We don't bill, and our call time is never clinical time. We produce the record that proves yours was real.
Three phases. You're live in 3 weeks.
How to get started with Hana.
PHASE 01
Pick the workflow.
The one that's costing you most — pre-built, or built around your protocols.
PHASE 02
Connect your EHR.
Direct, or 95+ systems via Redox. Hana reads the chart and your protocols first — patients are never asked what you already know.
PHASE 03
Go live — then it runs itself.
Your team tests it on a real line before a single patient is called. From there, Hana works the queue in the background — your team steps in only when it's flagged.
Most teams go live in 3 weeks.
Questions? Answers.
The things everyone asks.
No. Chronic care management, advanced primary care management, principal care management and behavioral health integration are device-free: the care-management contact is the covered activity. Nothing is shipped, downloaded or charged to the patient.
No, and we're deliberate about that. RPM codes (99453/99454/99457) require an FDA-defined medical device that transmits readings automatically. A patient reading a number to us over the phone does not satisfy them, and billing RPM that way is what the DOJ's first RPM False Claims settlement was about. The programs HANA runs are the device-free ones: CCM, APCM, PCM, BHI and CoCM.
No, the opposite. HANA's call time is never billed as clinical time: CMS counts only time spent by clinical staff. HANA makes the call, captures what the patient said and writes the note, so your clinician reviews a flagged worklist and attests instead of chasing patients.
HANA produces the record the codes require; your qualified staff supply and attest to the time. Every call is written back as a structured note assigned to a named clinician, across CCM, APCM, PCM and BHI, so the person who bills is the person who did the clinical work, with the record to show it.
You export the month and hand it over. Every check-in stores its transcript and structured note, every care-management minute is attributed to the named clinician who supplied it, every escalation records who received it and what they did, and program consent is recorded in the patient's own words on the enrollment call. That's the packet an auditor asks for, assembled as the program runs rather than reconstructed afterwards.
HANA calls patients in 30+ languages, switching automatically per patient. No separate configuration or phone lines required.
Ready to run the programs your patients already qualify for?